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Changes between Version 2 and Version 3 of ReportingBugs


Ignore:
Timestamp:
01/08/13 14:58:06 (8 years ago)
Author:
Antoine Martin
Comment:

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  • ReportingBugs

    v2 v3  
    55[[BR]]
    66
    7 Here is some information which is often, if not always, relevant and should therefore be included in most tickets:
     7Here is some information which is often relevant and should therefore be included in most tickets to save time:
    88* what operating system is used on both the client and server, including the full version details, the desktop environment, and anything that would make this setup unusual, number of screens, resolution, etc
    99* the network setup, bandwidth constraints
    1010* how the software was installed and what version (in full)
    1111* is this a new problem or a regression?
     12* are there other bugs that are slightly similar?
     13* are there other unusual issues / behaviour apart from this particular bug?
    1214* is it reproducible reliably? and if so, how?
    1315* include relevant parts of the log files - including enough context to investigate (not just the last line showing the error message, but not necessarily the whole log file either)